Supporter FAQ
Mobile App
General
- My order didn't appear? (Is ShopRaise working?)
- What is ShopRaise?
- How do I change my password?
- I can't access my account?
- How do I see my results? How much have I raised?
- How do I create an account? Who can sign up for an account?
Desktop Browser Extension
- I can't see my extension icon (Chrome)
- Do I need to get the app for my cause to benefit?
- What to do if my browser isn't supported?
- How to get the ShopRaise Browser Extension on a Mac?
- Which stores work with the ShopRaise Browser Extension?
- Can I support more than one cause? How?
Online Shopping
- Best way to make sure you get credit for an online purchase.
- Will I pay more while shopping?
- How much goes to my cause?
- Can I use coupons and discounts?
- Are there fees or costs?
- Can my cause view my individual purchases?
Gift Cards
Organization FAQ
General
- How do I request a payout?
- How do I remove an admin user?
- How do I access my Admin
- How do I change a Cause Owner if they are no longer with the organization?
- How do I change administrators of my account?
- How much can I make?
Shopping
Reporting
ShopRaise Marketing Kit
Getting Started
Monthly Marketing Materials
- Get the most out of your Monthly Marketing Materials
- January Marketing - Fitness for Fundraising
- Valentine's Day Marketing
- Holiday 2021 - Holiday Marketing - Email, Social Media and Newsletter templates
- Holiday 2021 - Black Friday & Cyber Monday - Email, Social Media, and Newsletter templates
- September 2021 - Fall Specials and Deals - Email, Social Media and Newsletter templates
Email Templates
- Get the most out of email marketing
- Email Template - Supporter Email 1 - Introduce ShopRaise
- Email Template - Supporter Email 2 - Get the app and ShopRaise for your cause
- Email Template - Supporter Email 3 - Support your cause with online shopping
- Email Template - Message to Staff
- Email Template - Message to Board