Supporter FAQ

Mobile App

• Can I use a gift card shopping on my Phone?
• How do I change notification settings?
• Change your App Icon (IOS only)
• How do I see my contributions / results
• How do I change my cause?
• How do I favorite a retailer?

General

• I can't access my account?
• What is ShopRaise?
• How do I create an account? Who can sign up for an account?
• How do I see my results? How much have I raised?
• How do I edit my profile? Change password?
• ***Does it work on my phone?

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Desktop App

• I can't see my app icon (Firefox)
• Do I need to get the app for my cause to benefit?
• My app doesn't seem to be working?
• Which stores work with the fundraising app?
• ***Can I support more than one cause? How?
• ***Is the app safe? Does it change anything on my computer?

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Online Shopping

• Will I pay more while shopping?
• How much goes to my cause?
• Can I use coupons and discounts?
• Are there fees or costs?
• Can my cause view my individual purchases?
• **How do I recommend a store to be added to ShopRaise?

Gift Cards

• GiftCards.com

Organization FAQ

General

• ** How do I request a payout?
• ** How do I remove an admin user?
• How do I access my Admin
• How do I change a Cause Owner if they are no longer with the organization?
• How do I change administrators of my account?
• How much can I make?

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Marketing

• ** How do I spread the word about fundraising?
• ** How do I share on social media?
• ** How do I send emails to my supporters?
• ** How do I print flyers?
• ** How do I get the most out of marketing?

Fundraising App

• Which browsers does the app support?

Shopping

• What is Socially-Conscious Shopping and how does it work?
• What stores participate in your program?
• How much can I earn?

Gift Cards

• GiftCards.com

Reporting

• ** How do I see my results?
• ** Can I share the reports with my organization?
• Can I share my dashboard with another user?