Supporter FAQ

Mobile App

• Why is text on my mobile app is covering up images and the search box?
• Can I use a gift card shopping on my Phone?
• How do I change notification settings?
• Change your App Icon (IOS only)
• How do I see my contributions / results
• How do I change my cause?
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General

• I can't access my account?
• What is ShopRaise?
• How do I create an account? Who can sign up for an account?
• How do I see my results? How much have I raised?
• How do I edit my profile? Change password?
• Does it work on my phone?
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Desktop App

• I can't see my app icon (Firefox)
• Do I need to get the app for my cause to benefit?
• Which stores work with the fundraising app?
• Can I support more than one cause? How?
• Is the app safe? Does it change anything on my computer?
• What information do you track?
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Online Shopping

• Will I pay more while shopping?
• How much goes to my cause?
• Can I use coupons and discounts?
• Are there fees or costs?
• Can my cause view my individual purchases?
• How do I recommend a store to be added to ShopRaise?

Gift Cards

• GiftCards.com